Working Knowledge: How Organizations Manage What They Know

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List Price: £12.99 (GBP)
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  • Author : Thomas H. Davenport
  • Author : Laurence Prusak
  • Binding : Paperback
  • EAN : 9781578513017
  • Edition : 2nd Revised edition
  • ISBN : 1578513014
  • Is Eligible For Trade In? : Yes
  • Label : Harvard Business School Press
  • Languages : Original Language: English, Published: English
  • Manufacturer : Harvard Business School Press
  • Number Of Items : 1
  • Number Of Pages : 224
  • Package Dimensions : 0.60 inches (Height) x 9.10 inches (Length) x 0.80 pounds (Weight) x 6.10 inches (Width)
  • Product Group : Book
  • Publication Date : 2000-06-01
  • Publisher : Harvard Business School Press
  • SKU : 8650504
  • Studio : Harvard Business School Press

Establishes the vocabulary and concepts in the field of knowledge management. This book examines how various types of companies can understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. It also presents an approach to catalogue and store knowledge.

- Product Description

When new-car developers at Ford Motor Company wanted to learn why the original Taurus design team was so successful, no-one could tell them. No-one remembered or had recorded what made that effort so special; the knowledge gained in the Taurus project was lost forever. Indeed, the most valuable asset in any company is probably also its most elusive and difficult to manage: knowledge. Authors Thomas H Davenport and Laurence Prusak assert that learning how to identify, manage and foster knowledge is vital for companies who hope to compete in today's fast-moving global economy. Working Knowledge examines how knowledge can be nurtured in organisations. Building trust throughout a company is the key to creating a knowledge-orientated corporate culture, a positive environment in which employees are encouraged to make decisions that are efficient, productive and innovative. The book includes numerous examples of successful knowledge projects at companies such as British Petroleum, 3M, Mobil Oil and Hewlett-Packard. Concise and clearly written, Working Knowledge is an excellent resource for managers who want to better harness the experience and wisdom within their organisations. --Jake Bond

- Amazon.co.uk Review

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